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Last year, as part of annual review discussions and continuous professional development, a number of Account Managers in the UK shared their desire to build resilience, primarily in relation to:

  • External factors that come into play in their roles and relationships
  • Challenging conversations
  • Personality traits which can impact their approach to building and solidifying relationships

K2 committed to supporting this group with personal development training to help them in their roles and to enable them to maximise their potential as true relationship-focussed and driven professionals. As part of their personal development, Account Managers committed to a programme which enabled them to fully understand and further develop their Emotional Intelligence.

Emotional Quotient (EQ), often referred to as Emotional Intelligence, is a defining factor in shaping the success of individuals and businesses. It has as strong correlation with an individual’s performance within a business, and has a significant influence on how that individual sees themselves and others. EQ is described as an individual’s ability to identify, evaluate, control and express emotions. The ability to understand those around you, as well as be aware of your own strengths and weaknesses, means that you are much better positioned to build meaningful relationships both with colleagues and with customers/clients.

The training sessions were delivered in two groups, which allowed Account Managers to get to know each other better, on a deeper level.

Comments from participants were insightful, reiterating the value and importance of personal development, and specifically developing our EQ:

The content has given me new confidence that I can take forward which will no doubt help with my client relationships.

I feel that I am now more flexible and equipped to solve problems and approach challenging situations thoughtfully, creatively and rationally using all my available resources.

The training helps develop communication skills as well as awareness of our own behaviours and reactions. The knowledge we gained will benefit our client relationships and improve the way in which we collaborate with our colleagues.

In addition to these training sessions, K2 introduced EQ at a K2 Talks session. The feedback was resoundingly positive. Colleagues agreed that the value of emotional intelligence is immense, that it can improve resilience, communication, motivation and the ability to manage stress effectively – all of which are, of course, conducive to success.

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