For this episode of K2’s Personally Speaking podcast, host, Global Marketing Director, James Marshall, is joined by K2’s new Global Head of Customer Experience (CX), Amanda Lillie.
Episode 5:
Meet our Global Head of Customer Experience (CX)
Amanda, who describes K2 as her happy place, has recently transitioned from her role as K2’s Head of Client Services Operations for Europe into the new CX position. With more than a decade at K2 under her belt, and having spent over 20 years in the global mobility industry, Amanda’s experience, along with her human-centric leadership style, made her the perfect candidate to take up the CX role – something that James and Amanda discuss at the beginning of the episode.
The pair go on to talk about K2’s holistic understanding of the term ‘Customer’, as well as taking a deep dive into the key principles behind the delivery of an exceptional customer experience. This leads into a discussion about how the passion and curiosity of K2’s people helps drive solutions.
The episode closes with Amanda sharing details of her top in-post priorities and setting out how she plans to “build on greatness”.
