We are in the business of crafting experiences, of making memories.
Providing a set of services to our clients and their assignees is just one part of our mission, which is to build an experience that, always on and always human-centric, is unmatchable within our industry.
Taking the time to get to know you. Whether you are a client or an assignee, developing a complete understanding of your priorities and your pain points allows us to provide you with a perfectly tailored experience.
Having a team of individuals who are truly passionate about their roles. Our people’s passion drives them to go that extra mile, raising the bar on service delivery from excellent to exceptional. Typically, there is a strong correlation between passion and expertise, as passion encourages you to learn and experience as much as you possibly can, thus our people are both invested in their roles and experts in their field. Head over to our Human Library and meet some of the people who power the K2 Mission.
Combining a human-centric approach with professionalism, respect and expertise. Often, we will also harness the power of empathy – many of our team members have been assignees themselves, sometimes relocating multiple times.
Leveraging technology to enhance efficiencies, but ensuring that it never replaces human interaction. Tech can streamline processes – e.g. API integration which allows for the real-time exchange of information is a huge-time saver – but it cannot provide the reassurance that a human being can when anxiety sets in, nor can it be physically present in a location to personally manage a difficult situation.
Recognising that in order to really make a mark, we need to make memories. Relocation by K2 isn’t just about delivering services; it’s about delivering an experience that gets people talking – that prompts clients to develop their global mobility function and assignees to willingly put their hand up to relocate again.
Growth without Compromise
In order to protect our ‘always on’ experience mission, we manage our growth to ensure that we grow without compromise. As our client base develops, we enrich our talent pool with new people to support our current teams and/or extend our orb of expertise. Our partnership approach to working with our clients enables us to anticipate their future needs, which we then develop or evolve to meet. For example, we recently set up a new office in Miami in order to support a client who was relocating a significant number of employees to the city, and we are currently integrating with an additional Core Flex solution in response to a client highlighting it as their preferred solution. In this way, our growth is driven by the people who our ‘always on’ experience mission serves – our clients and their assignees. We are able to grow without compromise because we are growing for them, not for ourselves.
At K2, we believe that if you prioritise experience, then you put yourselves in the best possible position to exceed the expectations of your clients and their people. In the words of philosopher Ralph Waldo Emerson, which have a particular resonance for an industry built around relocation, “it’s not the destination, it’s the journey”.
Interested in reading more about CX at K2? Dive into our recent article titled The K2 Brand of Assignee Experience.
