Group Managing Director, Jo Wakeham, is joined by Amanda Lillie to talk about Amanda’s new role as K2’s Global Head of CX.
Amanda has been with K2 since 2013 and has spent more than two decades working in the relocation industry, most recently as K2’s Head of Client Services for Europe. The Global Head of CX position is a new role, not just for Amanda, but for the business as well, one that has been created to help K2 continue on its trajectory of growth without compromise.
In her new role, Amanda will address multiple elements that enhance the customer experience, focusing on both collaborating and truly listening in order to “build on greatness”. In addition, she will work closely with all offices and departments across the business, to pinpoint any areas for improvement and build on our already ‘world-class’ client survey results, as we strive to not just meet expectations, but to exceed them. In conversation with Jo, Amanda goes into more detail about what the role of Global Head of CX entails, as well as discussing what it is that CX means to her and the importance of not being afraid to “shake the tree”.
