Exceeded expectations
Our 2023 Client Survey produced a truly outstanding set of results
As a client and people-centric, responsive organisation we know that it’s only by listening to client feedback that we can ensure we focus on what’s needed and make certain our continuous improvement plans are aligned with each of our clients’ global mobility objectives.
We’re incredibly proud of such a positive response, which is a great motivator for our teams, and shows us we’re getting things right. All feedback is useful and we will be using it to continue to be the very best we can – we’re here for you and your assignees.
Feel supported
Satisfied with K2’s Account Management Teams
Communication success
Satisfied with K2’s communication with client Global Mobility Teams
Dissatisfied clients
Our clients love what we do
Keeping our word
Satisfied with K2’s delivery on its promise of service excellence
Informed
Satisfied with the general industry information which K2 provides
Getting to know you
Satisfied with K2’s understanding of client needs
80
A world leading Net Promoter Score (NPS®)
An internationally recognised customer service metric developed by Bain & Company to illustrate client satisfaction on a global scale.
We achieved a Net Promoter Score® of 80, which is officially rated as world-class. Through our previous client survey, carried out in 2021, we achieved an NPS® of 62 (officially rated as excellent), so this year’s score represents a significant improvement.
Thank you to every K2 client
At K2, we pride ourselves on doing whatever is necessary to provide the very best service.
We consistently go far above and beyond for every interaction, to ensure the very best outcome for our clients and their relocating employees.
To ensure complete independency and therefore the highest credibility, we partnered with IPSOS (a global market research company) to manage our survey. Through IPSOS, we received completed surveys from 100 active clients. We are extremely proud of all the survey results, but receiving a Net Promoter Score® (NPS®; the official indicator of customer loyalty) of 80, which is officially rated as world-class, was truly special, exceeding even our greatest expectations.
Thank you to every K2 client around the world. We very much appreciate your support and partnership, and look forward to working with you for months and years to come.
On behalf of the K2 Board, Group Managing Director Jo Wakeham
Independent for a reason
Integrity delivered
Our 2023 client survey was written, delivered and calculated by world leading independent surveyors IPSOS®.
We chose an independent survey provider, in order to ensure that our survey results could withstand all scrutiny. Throughout the survey process, IPSOS had control of all data submitted: we had no access to any data until the survey closed and IPSOS® presented us with the results. In addition, through our partnership with IPSOS®, we were able to recalculate our Net Promoter Score, plus gain greater visibility of where we sit within the global mobility market.
An all team effort
These results belong to us all
They represent a global team effort in every area of the business.
We believe our Great Place To Work® accreditation, our Kinetic business plan, our unwavering focus on compliance & process, our ongoing relationship building with our partners and clients, our focus on ESG with the EcoVadis and the K2 Foundation all come together to make our Net Promoter Score (NPS®) of 80.
