Meet Raffi, our Global Head of Training
I have over 12 years of industry experience. In various capacities from working in a moving company to an RMC. I have a proven record of accomplishments, and am dedicated to delivering high quality customer service, while constantly demonstrating close attention to detail. Having previously worked in Asia, and been on assignment myself, I understand the complexities of an assignment. and bring a wealth of experience, empathy and international exposure.
Raffi's areas of expertise
Customer Experience
Employee Experience
Communication
Leadership
Teamwork
Change Management
Learning & Development
Languages spoken
English, French and Armenian
A more detailed description of my journey
I think it is fair to say that I have fell into this wonderful industry rather unexpectedly. Back in 2012 my husband and I were living in Sydney, Australia where he got offered an international assignment in Kuala Lumpur Malaysia.
I initially thought it would be very easy to find a role in Asia…I could not be further away from the truth. After months of job hunting, requestioning and reassessing career option I came across an international moving company that was looking for a French speaker to look after their French clientele in Malaysia, Malaysia being a big oil and gas hub. My focus at the time was household goods: I was working on pre move surveys, meeting wonderful assignees, helping them with their move requirements, doing a bit of account management. The role was broad, and it gave me a great understanding of the industry. I fell in love with the world of relocation.
After 4 years in Malaysia, we relocated to the UK in 2016 and this is where I came across K2. I immediately felt part of an extremely talented and caring team. I was first a relocation manager where I was assisting Clients and their assignee population with their global mobility programmes before moving into the world of training. I transitioned to become K2’s Training Manager in 2019, responsible for supporting all newly onboarded K2 Relocation Managers on every aspect of our “One Voice” service delivery. I was promoted to Global Head of Training in 2022 managing a global team of wonderful trainers to ensure absolute consistency in our training.
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