A positive customer experience. The unmovable cornerstone of any successful business.
At K2, our customers are our clients’ assignees. Providing them with an unmatchable relocation experience is both our mission and our passion.
Equally important to us is the experience of our clients. Look after their assignees and you are already halfway to crafting a positive experience for them. Add to this an expert, individually tailored and human-centric approach to service delivery and you elevate this experience from positive to exceptional.
But how do we know that our clients believe they’re in good hands? Simple: we ask them.
In the following video, we delve into further detail about how we craft the exceptional K2 experience, and reveal what our clients really think of it.
Letting the stats speak for themselves
- We have a “world-class” NPS® of 80.
- 100% of our clients are satisfied with our account management.
- 99% of our clients are satisfied with our delivery on our promise of service excellence.
- 93% of our clients believe that we provide them with value for money.
- 100% of our clients are satisfied with the way in which we communicate with them. We have 0 dissatisfied clients.
At K2, relocation isn’t just about moving someone from A to B; it’s about crafting experiences and making memories. Keen to hear more? Start with our outline of our our ‘Always On’ experience mission.
View our ‘Always On’ experience mission
