Result
Thank you to our clients for their insightful responses.
As a client and people-centric, responsive organisation we know that it’s only by listening to client feedback that we can ensure we focus on what’s needed and make certain our continuous improvement plans are aligned with each of our clients’ global mobility objectives.
We’re incredibly proud of such a positive response, which is a great motivator for our teams, and shows us we’re getting things right. All feedback is useful and we will be using it to continue to be the very best we can – we’re here for you and your assignees.
Client satisfaction rate
Quoting high levels of trust, support, attention to detail, responsiveness and always being able to rely on us as key reasons (based on a 64% survey return rate compared to industry average returns of 35-50%, 182 sent, 117 responses received).
Feel supported
100% of our clients said they felt supported
We're part of the team
84% feel that we work with them in partnership, as an extension of their team. A core part of our service excellence expectation.
62
Net Promoter Score (NPS)
An internationally recognised customer service metric.
Used by millions of businesses to measure and track how they’re perceived by their customers by asking them how likely they are to recommend their services to others on a scale of 0-10. We scored highly benchmarked against other industries – 62% in consulting, 52% in construction, and 3% in logistics and transportation.
31,760
Raised
For our six global CSR charities
Barncancer Fonden (Sweden), Breadline Africa (South Africa & Dubai), Club Rainbow (Singapore), Rainbow Trust (UK), St Jude Children Research Hospital (US).
Our Charitable Donations
£5,900 – Rainbow Trust
16,000 SEK – Barncancer Fonden
ZAR 10,000 – Breadline Africa
S$ 1,800 – Club Rainbow
A$ 200 – The Smith Family
ZAR 10,000 – Breadline Africa
US$ 5,850 – St Jude Children’s Research Hospital
