K2’s 2025 Client Survey produced a truly outstanding set of results. We are particularly proud of the fact that we improved on all key client experience metrics when compared to our 2023 survey results – we conduct a full client survey every two years. Another source of great pride for us is the personal feedback that our clients shared with us, feedback which proves that we are succeeding in our mission to deliver truly human-centric mobility services and so create an exceptional client experience.
The Key Metrics
- We secured a return rate of 77% (which breaks down into 57 individual companies from across the globe), significantly improving on the 60% return rate of 2023.
- We achieved an NPS® of 82, which is an improvement on our 2023 score of 80, and which is officially rated as ‘world-class’. For context, the NPS® scale runs from -100 to +100, with above 0 being rated as good, above 20 as favourable, above 50 as excellent, and above 80 as world-class. With an NPS® of 82, we have outscored some of the biggest B2B names out there: LinkedIn at 21, Salesforce at 35, Google at 58, Apple at 61, and Amazon at 73.
- We achieved an unbeatable client satisfaction rate of 100%, securing that all important 1% increase from our 2023 score of 99%.
- 100% of respondents were satisfied with K2’s understanding of their global mobility needs.
- 100% of respondents were satisfied with the service provided by their dedicated K2 Account Manager.
In the Words of our Clients
K2 Client, Technology Company:
“We’ve been very impressed with K2. Your advanced tech solutions and the speed of our onboarding have made this a highly successful partnership to date.”
K2 Client, Financial Services Provider:
“I appreciate the can-do spirit of the K2 team. They are always available – they help to remove obstacles, provide solutions and resolve issues in a timely manner and with a cheerful attitude. I also appreciate the personal touch they bring to each assignee and the Mobility team. They give regular feedback to our assignees, which ensures a positive employee experience and enhances our Mobility offering. I appreciate the extra mile they walk on a daily basis.”
K2 Client, Insurance Company:
“I have had a great experience with K2 to date…They have shown great flexibility and been very attentive, communicative and generally a great partner no matter where in the world my contacts have been located…Having been part of our GM implementation, K2 know and understand our journey.”
K2 Client, Consumer Healthcare Company:
“Thank you for all the support and hard work over the last 12 months. Our team at k2 are excellent and have really supported us. We are looking forward to working with you all over the next 12 months.”
Our biannual client survey is just one of many tools that we use to keep our finger fixed firmly on the pulse of client experience. For us, relocation management isn’t just about successful service delivery. Rather, it’s about ensuring that for the client, the process of delivering those services is as streamlined, noiseless, cost-effective, and human-centric as possible. Achieve this, and you help the client to lay the foundation for a mobility programme that is truly resilient, one which delivers real value to their business and has the potential to evolve and grow. Monitoring client experience extremely closely is key to success: we have found that client surveys are one of the simplest and most effective ways of doing this.